No Refund Policy

Every bouquet is made to order and contains perishable food, so all sales are final once payment is received. Please review your order — date, preferred time, address, map pin and recipient details — before paying.

No refunds or cancellations for

• Change of mind, or cancelling after payment.
• Wrong or incomplete address, map pin or contact number provided by the customer.
• The recipient being unavailable, unreachable or refusing the delivery.
• Delivery arriving earlier or later than the preferred time. Preferred delivery time is an estimate only and not an exact delivery time — actual arrival depends on courier availability, traffic and weather.
• Small differences in colour, wrapping or arrangement from photos, or substitutions of equal or greater value.
• Melting or damage after the bouquet has been handed over.
• Allergic reactions — allergen information is published on every product and in our Terms.

When we will make it right

• We can't fulfil your order (for example we're unexpectedly closed or fully booked): you'll get a full refund to your original payment method.
• Wrong item or damaged on arrival: message us with clear photos within 2 hours of delivery. After review we will offer a replacement or store credit at our discretion.
• Courier loses or fails to deliver through no fault of the customer: we will arrange a replacement or store credit.

Approved refunds are processed through PayMongo to the original payment method and normally reflect within 5–10 banking days, depending on your bank or e-wallet.

Changes instead of refunds

You may ask to move the delivery date, preferred time or address at least 2 days before the delivery date. Changes depend on availability, and any difference in delivery fee will be charged or credited.

Contact

Email: hello@alleimeetsaeli.test
Phone / Viber: +63 917 000 0000
Instagram: @alleimeetsaeli
Or use our contact form.