Terms & Conditions

These Terms & Conditions apply to every order placed with Allei meets Aeli through this website. By placing an order you agree to them, together with our Privacy Policy, No Refund Policy and Delivery & Pickup Policy.

1. Our products

Every bouquet is made by hand to order. Photos show the design; because chocolates, papers and ribbons are sourced in batches, small differences in colour, arrangement and wrapping are normal and are not defects.

Substitutions. If a chocolate, paper or accessory is unavailable, we may substitute an item of equal or greater value and similar style without notice.

Allergens. Our bouquets contain milk, nuts, peanuts, soy, wheat and other allergens, and are prepared where these are handled. Commercial chocolates are used in their original wrappers. Please check before giving to anyone with allergies.

2. Orders and lead time

• Orders need at least 2 days' notice: an order placed today can be delivered from the day after tomorrow.
• The daily cut-off is 3:00 PM (Philippine time). Orders placed at or after 3:00 PM are treated as placed the next day, so the earliest date moves back by one day.
• Some dates may be unavailable because they are fully booked or we are closed.
• An order is confirmed only once payment is received. Unpaid orders are cancelled automatically after 60 minutes.
• We may decline or cancel an order (with a full refund) if we cannot fulfil it.

3. Prices and payment

Prices are in Philippine pesos (₱) and include applicable taxes. Payment is made online through PayMongo (GCash, Maya, cards, GrabPay, QR Ph). We never see or store your full card details. Discount codes have their own conditions and cannot be exchanged for cash.

4. Delivery

• We deliver within Metro Manila and Cavite only, through Lalamove, an independent third-party courier.
• The delivery fee is quoted at checkout based on the address and map pin you provide.
• Preferred delivery time is an estimate only and not an exact delivery time. Actual arrival depends on courier availability, traffic and weather.
• You are responsible for an accurate address, map pin and a reachable recipient. See the Delivery & Pickup Policy.

5. Changes and cancellations

Changes to the date, time or address can be requested by contacting us at least 2 days before the delivery date and are subject to availability and any difference in delivery fee. Paid orders cannot be cancelled by the customer — see the No Refund Policy.

6. Liability

Once a bouquet is handed to the recipient (or anyone at the address), responsibility passes to them. Chocolate is heat-sensitive — keep the bouquet in a cool, shaded place. We are not responsible for melting or damage after delivery, or for delays caused by the courier, traffic, weather or events outside our control. Our total liability for any order is limited to the amount paid for it.

7. Accounts

You may order as a guest or create an account. Keep your password secure; you are responsible for activity on your account.

8. Intellectual property

Photos, designs and text on this site belong to Allei meets Aeli. Brand names of chocolates belong to their owners and are used only to describe the contents.

9. Governing law

These terms are governed by the laws of the Republic of the Philippines. Disputes will be brought before the proper courts of Cavite, without prejudice to your rights under the Consumer Act of the Philippines (RA 7394).

10. Contact

Email: hello@alleimeetsaeli.test
Phone / Viber: +63 917 000 0000
Instagram: @alleimeetsaeli
Or use our contact form.